Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Instagram Icon Pinterest Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

faq



How big are PurseAmie inserts and how will I know if it fits inside my purse?
Great question! For all the details about sizing head HERE.

Are PurseAmie products washable?
Wash by hand using cold water with a mild detergent such as Woolite.

What's the best way to treat a stain?
Blot stains with a small amount of mild detergent and cold water. The area may have to be blotted several times. Air dry.

Do PurseAmie products ever go on sale?
While uncommon, PurseAmie does occasionally have sales. Many are flash sales exclusive to followers of our Facebook, Instagram, Pinterest, or newsletter. Be sure to sign up or follow along for more info!

Why does PurseAmie retail for $52 and up?
You may be asking yourself why PurseAmie comes with a higher price tag than many purse organizers found online. Why? Great question! PurseAmie was created with care, attention to detail, and high quality materials. The inserts were tested and redesigned until we created what we feel is the perfect purse insert. We think you'll agree!

What are your shipping policies?
Items purchased will be shipped within 2-5 business days via USPS with standard tracking.

What if I prefer Fed Ex or UPS?
PurseAmie is happy to accommodate those looking for shipping through other agencies for an additional fee. Please contact us at Purseamie@gmail.com.

Do you offer rush shipping?
Rush shipping can be done under special circumstances for certain products. Contact us at purseamie@gmail.com for more information.

What is your return policy?

Unused and unworn items may be returned within fourteen (14) days of delivery. Sale items and special promotional items are nonreturnable. If you are entitled to a refund, your refund will be credited back to your original method of payment, less any shipping and handling fees, within ten (10) business days of receipt, except during and after the holiday season, during which time return processing may take up to fifteen (15) business days. If you wish to make an exchange, you will have to place a new, separate order. PurseAmie is completely dedicated to maintaining the best possible level of product quality and customer experience. Please don’t hesitate to contact us about your order at any time. We love our products and want to make sure you love them too.

What are the specific return instructions?
Include a copy of the original order form in the return package.  Indicate on the form the reason for the return.  The customer is responsible for all return shipping costs.  Please use a shipping company with tracking capabilities and hold onto your mailing receipt. PurseAmie is not responsible for any items damaged or lost in transit.  Ship your items to: 
PurseAmie
10 Stonemeadow Drive
Westwood, MA 02090

Do you offer gift wrapping?
At this time, we do not offer gift wrapping; however, we can accommodate some special requests such as birthday messages. Requests for these may be left in the comments section during checkout.

Do you ship internationally?
We do! We ship worldwide via USPS International Mail. Shipping rates range between $20 and $45 USD. What's the transit time? Generally, international orders spend 10-20 business days in transit.

Will I have to pay duties or taxes?
Unfortunately, yes. We are unable to mark packages as gifts to avoid paying duties and cannot reimburse this fee.

How do I return my order if I ordered from outside the US?
Please email purseamie@gmail.com. We accept returns for unused merchandise within 30 days of receiving your order. International customers must cover return shipping cost. Sale items are not returnable.

I have a boutique that would be a perfect fit for PurseAmie! Can I purchase a wholesale order?
We would love to hear more and are happy to accommodate wholesale orders for boutiques that fit within the PurseAmie brand and aesthetic. Please contact us at purseamie@gmail.com. We look forward to hearing from you!

How can I talk to someone about my order?
You can email purseamie@gmail.com and someone will return your email within 24 hours.

Do you collaborate with bloggers?
We love to work with bloggers, social influencers, and creators of all kinds! Please feel free to contact us with project and collaboration ideas at adriana@ivyandweb.com.

Who can I contact with PR inquiries? Please feel free to contact
Adriana@ivyandweb.com for any and all PR inquiries.